Return & Refund Policy

Last updated: 2026.06.19

DynamicX products are large, high-value motion platform equipment. This policy explains how cancellations, returns, replacements, repairs, and refunds are handled for orders placed directly through the DynamicX online store.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law. If applicable law gives you stronger rights, those rights will apply.

Contact Us

If you have any issue with your order, please contact us at contact@dynamicx.fun with your order number and a brief description of the issue.

Website: dynamicx.fun

Order Changes or Cancellations Before Dispatch

If you need to change or cancel an order before it has been dispatched, please contact us as soon as possible. We will try to assist, but changes or cancellations cannot be guaranteed once the order is being processed, packed, or shipped.

After Dispatch / Large Equipment Handling

Because DynamicX products are large, heavy, and high-value equipment, we do not provide standard self-service return labels through the online store system.

Please do not send any product back without contacting us first and receiving return instructions or an RMA where required. Unapproved returns may be refused, delayed, or returned to you.

For EU consumers exercising a statutory right of withdrawal, our RMA or logistics process is used only to coordinate safe return shipping and does not prevent you from exercising your withdrawal right within the required period.

Damaged, Defective, or Missing Items

Please contact us within 48 hours of delivery if your order arrives damaged, defective, incomplete, or with missing items. Please include photos or videos of the outer carton, packaging materials, shipping label, and product condition.

This 48-hour request helps us document shipping damage and provide faster support, but it does not affect any non-waivable statutory rights you may have.

After verification, we may provide one or more of the following solutions, depending on the situation:

• replacement parts;
• technical support;
• repair guidance;
• product replacement;
• refund, where applicable.

If a product is defective or not as described, return shipping costs will be handled in accordance with applicable law.

Change-of-Mind Returns — General Rule

For customers who are not covered by a mandatory cooling-off, withdrawal, or other non-waivable consumer right, DynamicX generally does not accept returns or refunds for change-of-mind reasons after dispatch, including but not limited to:

• ordered by mistake;
• no longer needed;
• preference changes;
• incompatible setup not caused by our product description;
• refusal to accept delivery without a verified product issue.

We may make an exception only if we confirm it in writing.

EU Consumers — 14-Day Right of Withdrawal

If you are a consumer located in the European Union and you purchase an eligible product online from DynamicX, you may have the right to withdraw from the purchase within 14 days from the date of delivery without giving any reason.

If your order is delivered in multiple parcels, the 14-day period starts from the date you receive the last parcel.

How to Exercise Your Right of Withdrawal

To exercise your withdrawal right, you must send us a clear statement that you wish to withdraw from the contract.

You may do this by:

• using our electronic withdrawal function; or
• emailing us at contact@dynamicx.fun.

Please include:

• your full name;
• order number;
• email address used for the order;
• delivery address;
• product name;
• a clear statement that you wish to withdraw from the purchase.

We will acknowledge receipt of your withdrawal request by email.

Exceptions to the EU Right of Withdrawal

The right of withdrawal may not apply to certain products or situations under applicable law, including products that are made to your specifications, clearly personalized, specially modified at your request, or otherwise excluded by applicable statutory exceptions.

If a specific product is excluded from the right of withdrawal, we will provide the required information where required by law.

Returning Goods After Withdrawal

Unless we offer to collect the product, you must return the product without undue delay and no later than 14 days after you inform us of your decision to withdraw.

Because DynamicX products are large and heavy, return shipping may require freight handling. You are responsible for the direct cost of returning the product, including return freight, protective packaging, insurance, customs or import/export handling, unless we agree to pay these costs or applicable law requires otherwise.

Please contact us before arranging return freight so we can provide the correct return address, packaging instructions, and safe handling requirements.

Product Condition and Diminished Value

You may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning.

You are responsible for any diminished value caused by handling, assembly, installation, use, damage, missing accessories, or inadequate return packaging beyond what is necessary for such inspection.

Returned products should include all accessories, manuals, parts, and original packaging where possible. If the original packaging is no longer available, you must use equivalent protective packaging suitable for heavy equipment transport.

Refunds for EU Withdrawals

For a valid EU withdrawal, we will refund the eligible payment received for the returned product, including the standard outbound delivery cost where required by law. We do not refund any additional cost resulting from your choice of a delivery method more expensive than the least expensive standard delivery option we offered.

We will process the refund without undue delay and no later than 14 days after receiving your withdrawal notice. However, we may withhold the refund until we have received the returned product or until you provide evidence that you have sent the product back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise. We may deduct any amount you owe for diminished value, return costs, or other amounts permitted by applicable law.

Approved Non-Statutory Returns

If we approve a return outside any mandatory statutory right, the return must meet the conditions we confirm in writing.

Unless otherwise agreed, approved non-statutory returns must be:

• approved in advance by DynamicX;
• returned under an RMA or written return instruction;
• unused and in resalable condition;
• complete with all parts, accessories, manuals, and packaging;
• packed in the original packaging or equivalent protective packaging suitable for heavy equipment transport.

The customer is responsible for all return shipping, insurance, customs, taxes, duties, and handling costs unless we confirm otherwise in writing.

Unapproved returns may be refused, delayed, or returned to the sender.

Refund Method

If a refund is approved or required by applicable law, it will be processed through the original payment channel where possible. If the original payment channel is not available, we will arrange an alternative refund method with you.

Shipping fees, installation fees, service fees, payment processing fees, customs duties, taxes, or other charges are refundable only where required by applicable law or confirmed by us in writing.

Delivery Refusal, Failed Delivery, and Incorrect Address

If delivery fails because of an incorrect address, failure to provide required delivery information, refusal to accept delivery, or failure to cooperate with the carrier, additional freight, storage, return, or re-delivery costs may be charged to you or deducted from any refund, unless the issue was caused by DynamicX or applicable law provides otherwise.

Contact

For any return, refund, warranty, or delivery issue, please contact:

Email: contact@dynamicx.fun
Website: dynamicx.fun