Shipping Policy

Last updated: 2026.01.25
Update: Shipping methods and trade terms updated to include DAP and DDP options.

1) Shipping Coverage

We ship internationally to the countries/regions available at checkout.

Some remote areas, islands, or overseas territories may be unavailable or may require additional delivery surcharges.

If your destination is not available at checkout, please contact us at contact@dynamicx.fun before placing an order.

2) Shipping Methods

Available shipping methods may vary depending on the destination country/region, product size, order value, and carrier availability.

Express Air Freight

Estimated transit time is around 10 days after dispatch.

This option is best for customers who need faster delivery. Additional shipping fees may apply depending on the destination.

Sea Freight

Estimated transit time is around 30–40 days after dispatch.

This is a more cost-effective option for eligible destinations. Sea freight is available for select regions only and may not be offered for every order.

Please note that all delivery timelines are estimates and may be affected by customs processing, remote-area delivery, weather, peak seasons, carrier capacity, or logistics network delays.

3) Trade Terms: Duties & Taxes

Depending on the destination country/region and the shipping option available at checkout, orders may be shipped under either DAP or DDP terms.

DAP — Duties & Taxes Not Included

Under DAP (Delivered At Place) terms, DynamicX arranges delivery to your destination address, but import duties, taxes, VAT/GST, customs clearance fees, brokerage fees, handling charges, or other local charges are the responsibility of the recipient.

These charges may be collected by the carrier, courier, customs authority, or local delivery partner upon or before delivery.

Estimated duties and taxes are typically around USD 50–150, but the final amount may vary depending on the destination country/region, declared value, product category, customs regulations, and local tax policies.

Under DAP, you should expect that:

You may be contacted by the carrier or customs authority to pay import charges or provide clearance information.

Delivery may be delayed if the required payment, recipient information, or customs documents are not provided in time.

Import charges are determined by local authorities and are not controlled by DynamicX.

If you receive a payment request or document request from the carrier or customs authority, please contact us at contact@dynamicx.fun and include a screenshot or photo of the notice. We can help verify shipment details and provide supporting documents, such as invoice information, when needed.

DDP — Duties & Taxes Included

Under DDP (Delivered Duty Paid) terms, import duties and taxes are prepaid and included in the shipping cost.

DDP is available for select countries/regions only. If DDP is available for your destination, it will be shown or confirmed during checkout or by our support team.

Under DDP, DynamicX or its logistics partner will arrange prepaid duty/tax handling where applicable. However, customs authorities may still require the recipient to provide additional information for clearance, depending on local regulations.

DDP does not cover charges caused by incorrect recipient information, refusal to cooperate with customs clearance, storage fees caused by delayed response, or special local charges that are not part of the standard import duty/tax process.

4) Expedited Shipping by Request

If you need expedited shipping, please contact us before placing an order or immediately after checkout.

Expedited options may be available depending on your destination, and additional fees may apply.

5) Processing Time

Orders are typically processed within 15 business days after payment confirmation, excluding weekends and public holidays.

For pre-orders or backorders, the dispatch date follows the estimate shown on the product page or shared with you by email.

6) Estimated Delivery Time

Delivery time varies by destination and shipping method.

Typical transit times after dispatch are:

Express Air Freight: around 10 days

Sea Freight: around 30–40 days

These timelines are estimates only and may vary due to customs processing, remote-area delivery, weather, peak seasons, carrier capacity, or network delays.

7) Tracking and Delivery Updates

Once your order ships, we will provide tracking information when available.

Tracking may take a few days to appear and may update in stages as the shipment moves through different carrier networks.

If you have not received tracking information or if there are no tracking updates for several days, please contact us at contact@dynamicx.fun.

8) Address Accuracy and Delivery Requirements

Please make sure your shipping address, phone number, and email address are correct at checkout.

Address changes may be possible only before dispatch.

Some deliveries may require a signature depending on the destination and carrier.

Additional information may be required for customs clearance in certain destinations. For example, shipments to Taiwan may require the recipient’s ID number or a company uniform invoice number.

Failure to provide accurate delivery or customs clearance information may result in delays, failed delivery, return to sender, or additional fees.

9) Undeliverable Packages / Returned to Sender

If a package is returned due to an incorrect address, incomplete recipient information, refusal of delivery, failure to collect the package, failure to complete customs clearance, or failure to pay required duties/taxes/fees under DAP, reshipping may require an additional fee.

Carrier return shipping fees, storage fees, customs handling fees, or other related charges may also apply.

10) Customs Inspection, Package Handling & Delivery Damage

All international shipments may be subject to customs inspection, border control review, carrier security checks, or local delivery handling procedures.

During this process, a package may be opened, inspected, resealed, relabeled, or marked by customs authorities or logistics providers.

DynamicX is not responsible for cosmetic damage to the outer shipping carton caused by customs inspection or normal carrier handling. However, if the product itself is damaged or any parts are missing upon delivery, we will work with the customer to review the case and provide reasonable support based on the evidence provided.

To protect your order, please follow these steps upon delivery:

Inspect the outer carton before signing or accepting the package when possible.

If there is visible damage, take clear photos of all sides of the package, the shipping label, and the damaged areas.

Record the unboxing process if the package appears damaged, opened, resealed, or heavily handled.

Keep all original packaging, labels, foam inserts, and inspection notices.

Contact DynamicX support as soon as possible with your order number and evidence.

Please do not discard the packaging until the product has been fully inspected and confirmed to be in good condition.

If your package arrives damaged or items are missing, please email contact@dynamicx.fun within 48 hours of delivery with:

Order number

Photos/videos of the outer carton and product

Shipping label information, if available

We will investigate and provide a solution based on the situation.

11) Contact

Email: contact@dynamicx.fun
Website: dynamicx.fun