Shipping policy

Last updated: 2026.1.25 (update shipping terms to DAP)

1) Shipping Coverage

We ship internationally to the countries/regions available at checkout.
Some remote areas, islands, or overseas territories may be unavailable or may require additional delivery surcharges.
If your destination is not available at checkout, please contact us at contact@dynamicx.fun before placing an order.

2) Shipping + Duties/Taxes (DAP — Delivered At Place)

We ship under DAP (Delivered At Place) terms. This means we arrange delivery to your destination address, but import duties, taxes (VAT/GST), customs clearance fees, and any brokerage/handling charges are the responsibility of the recipient and may be collected by the carrier or local customs authority upon or before delivery.

What you should expect under DAP:

  • You may be contacted by the carrier/customs to pay import charges or provide clearance information.

  • Delivery may be delayed if the required payment or documents are not provided in time.

  • Import charges vary by destination and are determined by local authorities.

If you receive a request for payment or documents from the carrier/customs:

  • Please contact us at contact@dynamicx.fun and include a screenshot/photo of the notice.

  • We can help verify the shipment details and provide supporting documents (e.g., invoice information) when needed.

3) Expedited Shipping (By Request)

If you need expedited shipping, please contact us before placing an order (or immediately after checkout).
Expedited options may be available depending on destination, and additional fees may apply.

4) Processing Time

Orders are typically processed within 15 business days after payment confirmation (excluding weekends and holidays).
For pre-orders/backorders, the dispatch date follows the estimate shown on the product page or shared via email.

5) Estimated Delivery Time

Delivery time varies by destination and shipping method. Typical transit times range from 8 to 40 days after dispatch.
This is an estimate and may vary due to customs processing, remote-area delivery, weather, peak seasons, carrier capacity, or network delays.

6) Tracking and Delivery Updates

Once your order ships, we will provide tracking information when available.
Tracking may take a few days to appear and may update in stages as the shipment moves through different carrier networks.
If you haven’t received tracking or you see no updates for several days, please contact contact@dynamicx.fun.

7) Address Accuracy and Delivery Requirements

Please ensure your shipping address, phone number, and email are correct at checkout.
Address changes may be possible only before dispatch.
Some deliveries may require a signature depending on destination and carrier.

Additional information may be required for customs clearance in certain destinations:

  • For example, shipments to Taiwan may require the recipient’s ID number or a company uniform invoice number.

8) Undeliverable / Returned to Sender

If a package is returned due to an incorrect address, incomplete recipient information, refusal, failure to collect, failure to complete customs clearance, or failure to pay required import duties/taxes/fees under DAP, reshipping may require an additional fee.
Carrier return shipping or handling fees may also apply.

9) Damaged, Missing, or Lost Packages

Customs Inspection, Package Handling & Delivery Damage

All international shipments may be subject to customs inspection, border control review, carrier security checks, or local delivery handling procedures. During this process, a package may be opened, inspected, resealed, relabeled, or marked by customs authorities or logistics providers.

DynamicX is not responsible for cosmetic damage to the outer shipping carton caused by customs inspection or normal carrier handling. However, if the product itself is damaged or any parts are missing upon delivery, we will work with the customer to review the case and provide reasonable support based on the evidence provided.

To protect your order, please follow these steps upon delivery:

  1. Inspect the outer carton before signing or accepting the package when possible.
  2. If there is visible damage, take clear photos of all sides of the package, the shipping label, and the damaged areas.
  3. Record the unboxing process if the package appears damaged, opened, resealed, or heavily handled.
  4. Keep all original packaging, labels, foam inserts, and inspection notices.
  5. Contact DynamicX support as soon as possible with your order number and evidence.

Please do not discard the packaging until the product has been fully inspected and confirmed to be in good condition.

If your package arrives damaged or items are missing, please email contact@dynamicx.fun within 48 hours of delivery with:

  • Order number

  • Photos/videos of the outer carton and product

  • Shipping label information (if available)

We will investigate and provide a solution based on the situation.

10) Contact

Email: contact@dynamicx.fun
Website: dynamicx.fun